Show All Answers

1. When is my garbage, recycle and yard waste collected?

See the Waste Connection collection schedule: https://www.wasteconnections.com/pickup-schedule/

2. My cart was not emptied, who do I call?

Waste Connections 704-596-9428 or customerservice6111@wasteconnections.com

3. What can I recycle?

View the Wipe Out Waste Guide for a list of recyclable items.

4. My cart is broken. How do I get a new one?

Contact Waste Connections 704-596-9428 or  customerservice6111@wasteconnections.com 

5. How many carts should I have?

Each resident should have

• One garbage cart  (most likely gray) 
• One blue recycling cart
• One green yard waste cart  

Some townhomes/condominiums do not have yard waste containers since the association has private landscapers maintain the yards.  

6. My home is newly built, who do I call to get a garbage, recycling and yard waste cart delivered?

Owners must sign up for new service at:  www.WasteConnections.com/start-service.  

7. Who maintains trees in front of my property?

The nearest property owner, HOA or COA is typically responsible for tree maintenance.  This includes trees within the planting strip and/or in front of the property. 

8. Who maintains my road?

Roads may be maintained by 

• North Carolina Department of Transportation (NCDOT) - main thoroughfares.   (980) 523-0160
• Town of Huntersville - many neighborhood streets.  (704) 875-7007 
• A private developer - a new development

The Powell Bill Map shows street maintenance responsibilities.  Alleys are not public streets and are maintained by the HOA.  

9. Who do I contact if a street light is out in my neighborhood?

Contact your energy provider to repair street lights

10. When will my street be resurfaced?

Every 2-3 years the Town commissions a third-party engineering firm to evaluate all 220+ miles of streets the Town maintains.  Each street segment is given a "pavement condition rating" between 0 and 100, with a 100 being perfect condition and 0 being very poor condition.  The Town uses these scores to prioritize resurfacing efforts each year.  The Town does not resurface streets based on citizen requests, for aesthetic purposes, or to enhance property values.  

11. How can I request parking restrictions be added/removed from my street?

"No Parking" signs are added/removed on a petition basis.  Please contact your HOA to start the process.  Once the HOA notifies the Town of the request, staff conducts an on-site evaluation to determine the need for sign addition/removal.  

Parking restrictions are enforced by the Huntersville Police Department. 

12. What is the Adopt-A-Street Program?

Residents (ages 12 and older),organizations, and groups may choose to help keep our town streets and sidewalks litter-free by participating in the Town's Adopt-A-Street Program.  Whether seeking guidance on the coordination of a one-time cleanup event or choosing to commit to the longer, Adopt-A-Street program, the Town is here to help!      

Please visit our webpage or call 704-875-7007 and ask to speak to our Adopt-A-Street Coordinator for more information.