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1. Why is the town implementing this program?

In 2006, false alarms represented 13% of the call load for the Huntersville Police Department. It has averaged 12 to 15% over the last several years.

2. What does the fee cover?

Registration fee offsets the cost of administering the program and ensures that user maintains accurate data in the system (keeps contact information up-to-date) for police response to alarm calls.

3. Does this apply to residences or businesses?

It applies to both.

4. How does the process work?

The ordinance requires enhanced call verification from the alarm company to prevent false alarms. This process requires your alarm company to make two phone calls to validate the alarm before dispatching law enforcement. The first call is to the home or business and if necessary, the second call is to an alternate number (usually a cell phone). This applies to burglar alarm calls.

5. Can I appeal a violation? If so, what is the process for appealing the fine?

Yes. Appeals can be made to the False Alarm Reduction Program at 866-589-5666.