Calling 911 Versus Non-Emergency Number

Phone Numbers to Call & When to Call

Emergency Calls - 911

Types of Emergency Calls:

Threat to Life or Property
Domestic Situations
Fire, Traffic Accidents, Medical Emergencies
Situation involving weapons
Crimes in progress
Noise complaints
Careless and Reckless Driving
Burglar Alarms
Problems in the neighborhood
Solicitors
Request for a report to be made
Animal control problem
If any doubt, call 911

Non-Emergency Calls

Speaking to a specific officer
Follow up with investigation

Business/Records Office

Hours

Monday - Friday
8 a.m. to 5 p.m.

Huntersville Police Department: 704-464-5400

After Business Hours: 704-464-5400

Types of issues to call the business numbers:

Wanting to file a report on an officer
Questions on the town ordinances
Requests for copy of a report
Requesting permits for special events

We will be glad to help you with any number that you call, but for a faster response to questions, the numbers above will get you there faster.

What to Do When Calling 911

The most important thing to remember when calling 911 is Do not hang up! Stay calm and speak clearly. Give the operator as much of the following information as necessary under the circumstances and remember that your assistance could mean the difference between life and death or serious injury. Information that will be requested of you is as follows:

Kind of Emergency

Specify the kind of emergency:

Fire Emergency
Location of Incident
Medical Emergency
Police Emergency

Be as specific as possible. Look for street names, address or a business nearest your location.

Phone Numbers

Provide a contact number of which you can be reached in case the officer cannot find you or you get disconnected from the operator.

Number of People Involved

Advise the number of people involved in the incident and any type of description of suspects. Be as specific as possible.

Advise if Any Weapons Are Involved

This is very important to ensure the safety of the officers and other possible victims or bystanders at the scene.

Obstacles or Conditions

Advise of any adverse conditions that would prevent law enforcement or any other emergency personnel from rendering services, i.e.:

Address of location not properly displayed
Vehicles blocking the roadway
Vicious dog on premise
Etc.

Keep information factual and to the point. Advise the seriousness of the incident, however, do not over exaggerate it.

Listen, Listen, Listen

Listen to the Operator and follow their instructions. They are there to help you.